GOORA Help Centre
Need help?GOORA support for rides, delivery, payments and your account.
12
support languages
Quick help
Frequently Asked Questions
- GOORA is a marketplace platform connecting customers with verified service providers. The customer selects a service, places an order, and GOORA assigns it to the appropriate partner, driver, courier or supplier. GOORA provides the technology environment, order system, payments, service tracking, support and communication between the customer and the provider.
- Taxi, Moto transport, Náklad transport, Parcel delivery, Document and envelope delivery, Food delivery, Flower and gift delivery, Home services, Pet services, Vehicle rental. Availability of individual services may vary by city, time and available partners.
- In the GOORA app, select the desired service, enter the required details — pickup address, destination address, service type or note. Before confirming the order, you will see available information about the price, service progress and payment method.
- The price is displayed before confirming the order if it can be calculated in advance. For some services, the price may be indicative and the final amount may depend on the scope of the service, distance, time or partner availability.
- GOORA supports payments according to availability in a specific country and city — by card, via mobile payment methods or other methods shown in the app. Sensitive payment details are not stored directly in the GOORA app.
- Yes, an order can be cancelled depending on its current status. If the order has already been accepted by a partner, driver or courier, a cancellation fee may be charged. Exact information will be displayed in the app before confirming the cancellation.
- Contact GOORA support directly in the app or via the web form. Provide the order number, date and time, description of the problem and any photos. We evaluate each complaint individually.
- After the service is completed, you can rate the driver, courier, partner or service. Ratings help improve the quality of GOORA services and protect both customers and verified providers.
Safety
- Safety is important to GOORA. Partners, drivers and couriers may undergo verification depending on the type of service provided. GOORA also enables order tracking, in-app communication and order history records.
- In case of immediate danger to health, life or property, immediately contact your local emergency services. In the European Union, call 112. GOORA support does not replace emergency services.
In case of immediate danger, contact your local emergency services immediately.112
Account & Login
- Check that you are using the correct email, phone number or login method. If you have forgotten your password, use the "Forgot password" option. If the problem persists, contact support.
- You can change your contact details in the account settings. For security reasons, verification of the new phone number or email may be required.
- You can submit a request to delete your account in the app or through GOORA support. Some data may be retained for the period required by law.
Payments & Refunds
- If you are entitled to a refund, it will be processed according to the payment method and the rules of the payment provider. The time for the amount to be credited may vary depending on the bank or payment institution.
- For some services, the amount may be pre-authorized before the order is completed. The final amount is charged after the service is completed or according to the rules of the specific order.
Contact support
Customer Support
support@goora.euWeb FormPartner Support
support@goora.euPartner PortalDriver Support
support@goora.euGOORA Driver App
Legal information
GOORA is a marketplace platform connecting customers with independent partners and service providers.
- Technology Provider
- LUSA FUTURE FZCOIFZA Properties, DSO-IFZASilicon Oasis, DubaiUnited Arab Emirates
- EU Operator
- LF MAIN s.r.o.Za Zahradama 66, Herink251 01, Česká RepublikaIČO: 23945281
- Terms & Conditions
- Privacy Policy
- Cookies
- Complaints Policy
- Partner Terms
Didn't find an answer?
Write to us and GOORA support will help with rides, delivery, payments and your account.
Contact support- Support in 12 languages
- For customers, drivers and partners
- support@goora.eu
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