SAFETY & SECURITY
Safety & SecurityHow we protect you and your data
Security is a top priority at GOORA. Learn how partner verification works, how to track your order, and what to do in an emergency.
- Verified partnersdrivers and couriers
- Live order trackingin real time
- Secure paymentscertified gateways
- Data protectionGDPR compliant
How we protect you
Partner & driver verification
Partners, drivers and couriers may go through identity and document verification before starting cooperation with GOORA.
Real-time order tracking
After placing an order you can track its progress directly in the app — from acceptance to completion.
In-app communication
All communication with drivers, couriers or partners takes place through the secured channels of the GOORA app.
Order history
All your orders are recorded in your account history, so you always have an overview of completed services.
Secure payments
Sensitive payment data is never stored directly in the GOORA app. Payments are processed by certified third-party payment providers.
Personal data protection
We process your personal data in accordance with GDPR and applicable law. Details are available in our Privacy Policy.
Safety FAQ
- Safety is important to GOORA. Partners, drivers and couriers may be verified depending on the type of service they provide. GOORA also enables order tracking, in-app communication and order history.
- Every driver or courier must go through identity verification, document upload and approval by GOORA before starting. The scope of verification may differ based on local legal requirements.
- If you are in direct danger, immediately call emergency services at 112. After the situation is resolved, please inform us through GOORA support in the app or at support@goora.eu.
- You can file a complaint directly in the GOORA app under Order History, or contact us at support@goora.eu. Every case is reviewed individually.
- Sensitive payment data (card numbers etc.) is never stored on GOORA servers. All payments go through certified third-party payment gateways.
- When you delete your account, your personal data is anonymised or removed in accordance with applicable law. Some data (e.g. accounting records) may be retained for the legally required period.
Account security
- Use a strong password that you do not use anywhere else. Enable two-factor authentication where available. Never share your login credentials with third parties.
- Immediately change your password in account settings. Then contact GOORA support at support@goora.eu. Our security team will investigate the activity on your account.
- GOORA will never send you an email asking for your password or payment details. All official communications come exclusively from the @goora.eu domain. If in doubt, contact us at support@goora.eu.
Need help with a security issue?
Our support team is ready to handle any security concern.
Contact support- Support right in the app
- Every case reviewed individually
- support@goora.eu
Have GOORA always at hand
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